Businesses are looking for new, exciting ways to engage customers. While a well-designed website can provide basic information to customers, loyal buyers need something more powerful. Through an app, customers can use their mobile devices to shop, place orders, or get information they need on a regular basis.
But when a customer has issues within the app, too many businesses require that they exit to get assistance. Whether they have to place a phone call, email, or use a ticketing system on your website, leaving the app creates an inconvenience for customers. Fortunately, technology makes it easy to give customers the help they need. Here are a few tips for ensuring you have the infrastructure in place to support your mobile app users.
Feedback is the best tool you have to learn how your app is working. From the day your app launches, incorporate a tool that makes it easy for customers to review their experience. An SDK will allow you to incorporate feedback collection into your app, making it more likely customers will give you valuable information you can use to make your software better for the users who interact with it each day.
The best thing you can offer your customers is options. Directly within the mobile app, give customers the option to email, call, place a ticket, or deploy a request through social media. The right suite of tools can make it easy to incorporate these features into your app. You can also use these features to improve efficiency across the teams you have providing customer support, making it easier to give great service. With customers using so many different methods to get help, it’s important to ensure you’ve covered every channel possible to avoid losing customers to competitors.
Even with multiple support options, some customers still prefer to get information on their own. They may need support on a weekend when your business only provides help during business hours. Or they may prefer to search themselves for answers before reaching out. Providing self-service tools within your app can be tricky, since customers will often be accessing the information on small smartphone screens, but there are tools that can make it easy.
In a brick-and-mortar location, sales clerks can see that a customer needs help and approach. Technology-based interactions don’t allow this type of visibility, but that’s gradually changing. In-app chat brings live support to your software, launching an invitation to chat each time a customer opens it. This type of support works best for apps where customers are likely to need help, such as a shopping or informational tool. If your app is an interactive game, you may find your proactive support disrupts the customer experience.
Even with all of the tech resources available, your support will fall short without the right people on staff to help your customers. Start by hiring the right people and nurturing your call center staff to keep workplace morale high. Measure and track your teams using a dashboard service that clearly shows which team members perform well and which may need additional guidance or training. The best part of a dashboard is that your team can view its own metrics, which will give members incentive to work hard throughout the day.
In-app support is a great way to show customers your company cares. Not only will it allow you to provide one-on-one assistance, but you’ll also be able to use the feedback to improve your app and your business as a whole. It’s important to shop around to find the best tools to work within your own existing business environment, including your app’s platform and the resources you have in place to answer support calls.
4 Uncommon Design Tricks That Improve User Experience 100%
Everyone’s concerned about improving conversion rates. The general consensus is that user experience is the place to start.
There are several ways to improve user experience on your blog. Most strategies center on tweaking the design of your website, but sometimes it’s how you organize your navigation. You’ve probably made basic changes like switching to WordPress or alphabetizing your drop-down menu’s items.
Here are some strategies you may not have tried:
1 – Color-code your menus with matching page color schemes
If you’re like most bloggers, you probably created a workable color scheme for your site and called it a day. If you want to improve user experience, that’s not enough. Consider coordinating the colors between your main menu links and each of your pages.
In an article describing why color-coded, hand-written notes improve efficiency of thought, blogger Kevin Purdy reveals that “color improves recall time for graphs and charts, and can be a very effective performance factor if not overdone.” The article also summarizes the work of Michael Tipper, a speaker and consultant on mind mapping and organizational software. Tipper says that color-coding the branches of a mind map stimulates the creative side of your brain, and visually separates distinct themes (which improves recall).
This same idea can be applied to your website for optimal results. Improve user experience by color-coding your main menu with a matching color scheme for each page you link. For instance, Pioneer Seeds implements color coordination extremely well. From one side to the other, all mega menu drop-downs have a unique background color that matches the color scheme of the pages listed within that particular section. There are no complicated color schemes. Each page presents one solid color.
The continuity of matching colors feels good, it’s easy on the eyes, and it helps people keep track of what section they’re viewing.
2 – Hire a design agency to create a custom design from scratch
The era of templates is here to stay, but not without consequence. Templates are easy and cheap (sometimes free), but they lack the flexibility you need to create an impactful and smooth user experience.
For example, most templates feature a gigantic header that encourages you to create an enormous header you don’t need. The most popular templates today force users to scroll endlessly through horizontal sections containing nothing but large icons with a few words underneath. You can change a template, but not without effort and the frustration of having to settle for “good enough.” This is especially useful for anyone trying to making their mobile site look similar to their desktop experience. This is best accomplished when having a fully responsive theme in place for all platforms.
A design agency can give you exactly what you want from the beginning. When your website design is created from scratch, you don’t have to spend hours tweaking a template only to find out your final tweak – the one that matters most – isn’t going to work.
Men With Pens is a well-known design agency that has created custom WordPress themes for years. They specialize in design, and know exactly how to create a better user experience. Their website embodies their expertise in user experience.
Check out their tips for bloggers and see if you notice anything unique about the page design. The design fills the entire page, and the graphics extend outside the lines and boxes. When you land on the page, you’re engaged right away. Capturing a visitor’s attention is your first priority to improve user experience. If you don’t have a user’s attention, they won’t have an experience at all.
3 – Simplicity
Simplicity never goes out of style. Simplicity in design embraces the approach that “less is more.” It’s a cliché, but it’s true.
Nobody knows simplicity better than Steve Pavlina. He’s been publishing articles on his personal blog for over a decade, and until recently, his site was as plain as plain can be. He recently switched to WordPress, but managed to maintain the simplicity responsible for his success.
Simple designs are easier to read, navigate, and interact with. Less menu items, less distractions on the home page, and minimal or no sidebars is what simplicity is all about. A simple design draws attention to what’s important.
4 – Create a unique design for mobile
Don’t just optimize your website for mobile users. Create a custom design for mobile users based on your original design. When you optimize your existing design for mobile, you often sacrifice important aspects of your desktop design. Using code, you can program your site to display a different design based on a user’s device.
Statistics show that 83% of people say a seamless experience across all devices is important. By creating a custom mobile theme based on your existing theme, you give mobile users that seamless experience. It’s the best of both worlds. Just be sure to include all of your navigation links. Some people suggest limiting selections for mobile users, but that will crush the seamless experience.
How to Best Prepare Your Site for Design Success!
User experience can be improved not just by tweaking your design, but by applying principles of color, navigation, and organization. Instead of chasing the latest revelation in conversion gimmicks, invest your time and money in fact-based strategies that improve user experience. Shift your focus away from the minutia of testing every tiny design element, and toward creating a psychologically-sound foundation for your users.
Fotor Photo Editor – The Perfect Graphic Design Tool for Bloggers
As bloggers and content creators, it’s important to always have visual content built within our best articles and site designs. Infographics, clip art, stock photos and more… but customized and original images will always grab the most attention.
When it comes to actually creating such visuals, you will have many different options to choose from. Whether you are looking for a free application, one that is browser-based, or even if it’s a premium software you need to download and pay for — it’s important to know what’s out there.
Today we are going to be looking at Fotor photo editor which is a free and powerful tool that lets anyone get started with their own graphic design in just a few short minutes.
This tool allows anyone to start using it through a web browser or even with their mobile application. Whether you need to edit a photo, make a collage, or create a custom and original design, it can all be done through the power of Fotor.
The most popular features of this tool are it’s one click filters and fixes that allowed anyone to make their images pop and stand out like never before.
Let’s take a look at some of the many benefits to using Fotor photo editor for your website, blog, or just everyday life.
With most people looking to customize their mobile screenshots on photos with a few simple click of a button, and this is exactly what fotor photo editor will allow you to do. It will also allow you to create custom YouTube banners that can be used to liven up your channel as well.
You can see a few of these examples in the screenshot below.
When comparing Fotor to other graphic design applications like Photoshop, you are going to find many similarities, but it’s also important to note that premium applications like Photoshop are much more advanced, but also more costly in the process. The software is free to use, you can upgrade to Fotor Pro and find even more upgrade and options available.
What makes this design application and tool great for site owners and bloggers, is that it has a unique set of design tools and features — which are what most content creators are looking. In short, it provides users with what they need, while not overwhelming them in the process.
Fotor also offers a nice selection of design templates to choose from, which makes the process of creating new and original content even easier. These template designs scale across the many different design themes, sizes, and concepts on the site.
In addition to everything else mentioned, there is also a nice collection of resources, guides, and tutorials that can be found on their site blog. Such resources will provide users what the information and walk-through processes to get the most out of Fotor.
If you are currently looking for a new design editor to improve the look and feel of visual content on your site, be sure to give Fotor a try.
4 Essential Elements of Web Design (No.3 Will Shock You!)
If you’re a small business owner take note of these four elements of web design. They’re essential for boosting your online presence. Click here for more info!
Have you ever wondered why most business websites tend to look the same? It’s like you’ve seen one and you’ve seen them all.
The truth is a lot of business owners prefer the easy route. That means going for a website builder, which offers templated designs.
If you want something different, you’ll have to go custom. But that takes a lot of time. Plus, you’ll have to look for a skilled designer/developer.
Whatever route you choose, you need to understand the elements of web design. After all, it’s your website. If you choose to hire a pro, you need to know what to ask for.
And if you opt to DIY it, then you can steer clear of cringe-worthy web design. That said, here are 4 web design elements that will help boost your online presence.
1. User Journey
You can scroll through countless website design guides and you’ll never see one that says, “ignore what users think.”
Consider mobile apps. Would you download something that’s hard to use and has a lot of annoying ads?
When you design your website, put yourself in your visitors’ shoes. Is your website hard to navigate? Does it load fast?
But how do you know if your user interface is good? Aside from consistency, it has to be simple, intuitive, responsive, and flexible.
This is why it’s good to test different designs first before committing to one. It saves time and eliminates the need for major changes later on.
Designing for the web doesn’t stop when you have a “pretty” website. Sure, your target customers will appreciate nifty graphics and all. But if your content doesn’t offer value, users will leave your website.
Now, this doesn’t mean huge blocks of text that will drown your visitors with information. Opt for conciseness. Give your target audience content that’s easy to digest so they can process it better.
Depending on what CMS you are using, content creation is usually the easy part. This is especially the case when using platforms like Weebly, WordPress or Wix. Since most of these platforms are drag and drop, it’s simply a matter of getting familiar with each platform, and knowing how to create great content. There are no programming or design skills required.
Did you just check the title again? If yes, you may be wondering why this would be shocking. Shouldn’t this be part of any website designing guide?
The thing is there are plenty of websites that use low contrast for text because it’s trendy. But you have to take into account users who have vision problems.
There has to be enough contrast between text and background. And you also need to choose your colors well. You don’t want to alienate color-blind and blind users who use assistive technologies.
Some people approach website design as a separate entity from search engine optimization. But there’s a way to be strategic about the process so that design elements improve the SEO of your site.
The easiest way would be to outsource to an all-in-one design company such as https://www.databerry.com/. When they build your site, they also take care of the backend coding stuff. This ensures your title tags, meta tags, etc work for better search ranking.
Want to Know More About the Elements of Web Design?
Knowing the elements of web design is your first step to a website that looks and functions well. But getting them all right takes a bit of trial and error.
For more web design tips, don’t forget to check out our other blog posts.
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