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7 Tweaks to Improve Website and eCommerce Conversion Rates

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When it comes to tracking e-commerce success, there are plenty of metrics to monitor at all times. From new user traffic and bounce rate to time on page and cart abandonment, each metric can give a clear picture of a store’s health.

However, there’s no greater measurement by which to analyze your success than the holy grail of metrics—your conversion rate. Regardless of how good a job you’re doing in the other areas of your store, if your conversion rate isn’t solid, neither is your business.

These seven tweaks will help you improve your conversion rate.

Lead generation strategy flat isometric vector concept. Marketing process of conversion rate optimization and generating business leads.

  1. Improving Site Speed

It’s well documented that users expect sites to load quickly. In fact, a page that takes longer than three seconds to load is usually abandoned, and 79 percent of shoppers who experience site performance issues say they won’t return. If your site is slow, or worse, you experience excessive downtime, you might have a sub-par hosting provider. If your hosting is fine, consider making your CSS, HTML and images more efficient through image compression and coding best practices.

  1. Make Your Product Images Stellar

In addition to making sure all your store images are compressed and easy to load, they need to come as close as possible to replicating the brick-and-mortar experience. That means high-resolution photos, optimal white space, multiple product angles, zoomed in and zoomed out, and more. If you sell clothes, make up or accessories, then it’s wise to have models of varying complexions and skin colors wearing your products so all shoppers can get a sense of how the product will look on them. This will help reduce costly return rates, which can account for as much as one-third of all orders.

When it comes to creating the best images and using product placement correctly, you are going to find a ton of resources online. We recommend following these photography tips from Oberlo, as they show the many different ways to make product images pop and look professional on any site — thus increasing conversions and sales.

  1. Refresh Your Product Descriptions

Hopefully you’re not copying the product manufacturer descriptions at this point in the game. But even if you have your own product copy, does it provide everything a shopper would want to know? As with images, the goal is to replicate the in-store experience as much as possible.

When someone’s looking at a hiking backpack in an outdoor equipment store, they can feel its fabric, see how big it is, open all the pockets to gauge storage space, and etc. Your product descriptions should provide all of these details and more through language that speaks to your customer base. Don’t worry about getting too salesy; make your copy personal to your brand, but otherwise get out of the way and let the product info do the talking. You should have top-level summarized descriptions as well as more in-depth info, and both should be formatted for easy scanning. It might seem like a pain to overhaul all your descriptions, but solid product content will do wonders for your site.

  1. Optimize Your CTA Buttons

As much as we’d like to think we’re above psychological statistics, we’re not. The varying effectiveness of different call-to-action buttons is one example. Size, shape, color, descriptives and position on page all contribute to conversion rate efficacy. But in general, you want a CTA button color that stands out without clashing with the rest of the page.

Same thing with placement; any CTA should jump out at users above other page elements. As far as CTA language, it’s called a call-to-action for a reason: you want to use wording that incites your users to take action. Finally, the size of your buttons should correlate to the CTA’s importance. A button that’s inciting a buying action should naturally be larger than a button that offers more information to a user.

If you’re short on graphic design help and already operating on a hosted e-commerce platform, there’s probably an easy way to change your CTA buttons.

  1. Nix Your Shipping & Offer Discounts

If your cart abandonment rate is really high, one reason could be shipping costs. From a personal standpoint, I can confidently say that any site that adds shipping once I get to the cart checkout means guaranteed abandonment. Nobody’s particularly interested in paying for shipping these days thanks to Amazon and every customer is looking for a deal. In fact, merchants that offer discount codes are eight times more likely to make a sale. The discount doesn’t have to be margin-destroying, either. For most shoppers, the psychology of a good deal is too hard to pass up. You can also use any of these tools to track and improve shopping cart/checkout conversions as well.

  1. Re-Evaluate Your Branding

Branding is important from a customer awareness perspective as it builds rapport and trust. If your conversions aren’t where you want them, it’s worthwhile to take a long hard look at your branding efforts, especially your logo. Does your logo look polished, endearing or authoritative? Or is it more along the lines of sloppy, confusing or forgettable? According to Crazy Egg, mascots or heros are great ways to make a visual impact on your customers and drive them to action. If you have no idea where to start, get your creative juices flowing with a free logo maker.

  1. Display Trust Badges

If you’re finding both your overall bounce rate and cart abandonment numbers to be high, something is causing customers to get out of dodge. Several factors could be at play, but it likely boils down to a lack of trust. Displaying trust badges on your site is a subtle but direct way of telling customers, “don’t worry, we’re legitimate.”

You don’t need to go crazy adding a bunch of site badges to your store but displaying something showing your site employs SSL (secure sockets layer) security is a must. Business accreditation badges, such as from the Better Business Bureau can also be effective in gaining customer trust. Some badges are more common than others though, so make sure you’re showing badges that customers recognize and respect.

As an e-store owner, you’ll never be done optimizing your site for conversions. This is because optimization best practices will change as time goes on. Further, if you’re consistently doing proper A/B testing, you’re never done tweaking things.

These seven tweaks will absolutely improve your conversion rate. But rather than looking at it as a toil, think of it more like a science experiment in which you slowly get closer to the answer.

After all, ecommerce is the realm for the optimists and dreamers.

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As an active entrepreneur and blogger, my topics of discussion are mainly on business strategy, tech startups and motivating others to succeed. You can read up on my latest content at BlogReign.com.

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Blogging

Blogging Is Not What You Are Doing But What You Are Being

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Phew!

Think this one through.

Blogging is what you are being. Not doing.

Blogging is not mindlessly doing stuff. Oh shoot. You realized something, didn’t you? Blogging is not building an email list. Email lists do not give you success. Nope. Clear, confident, detached bloggers who have fun building email lists and who trust in the blogging process grow big, responsive, profitable lists….over time. What does this mean?

“Over time” means you do not panic, flip out or bail on blogging, if you calmly build a list and have fun doing it, for a long time, and see the appearances of little or no growth. This is BEING a successful blogger; having fun, trusting, being patient, taking the simple, easy route, even if it feels uncomfortable after blogging and list building for a bit and seeing the illusion of scant results.

Most Bloggers Fail Because They Screw It Up

Most bloggers buy into a lie; doing specific things makes you successful. Nope. If this were the case, everybody who builds a list would be billionaires. Because they built a list, lists breed success, right? Nope. Even if you follow steps robotic-like, your energy, your emotions, your feelings, all make up your BEING. The 6 and 7 and 8 figure earners who happily take this journey are being the 6, 7 and 8 figure earners energetically, calm and confident, after having fun creating content and connecting, and seeing $4 in blogging profits after 6 months of being the person. Every other blogger panics after 1 day, 1 week or 1 month, stop being the millionaire success, do dumb stuff, begin being a broke person, and see struggle and failure until they decide to be the successful blogger again.

The Core Elements of Being a Success

Blog mainly:

  • for fun
  • taking the easy but uncomfortable path; do what feels natural to you, even when you slam into fear of wasting your time, fear of being criticized, fear of mental blocks, etc
  • with a complete trust in yourself
  • with a complete trust in the blogging process
  • with a complete trust in sound, proven advice from successful bloggers

Very few bloggers be these energies persistently. Very few bloggers happily earn a pretty penny over time. Few bloggers be success. Most bloggers try to do their way to success but since they act without giving any thought to their intent, their driver, their energy, almost all of these bloggers are being broke, poor, struggling and failing.

Blogging is not robotic. If blogging was robotic, every blogger who did specific things in a certain way would succeed. But this is not true. Blogging is energy. Top bloggers use all types of different approaches to reach the top. This indicates blogging is primarily energy, your energy coloring your actions and results.

Imagine if you feel like a failure. I advise you to write a guest post for me. You tell me you are lazy, have no ideas, cannot do it, need to take a few months off, etc. I offer you an opportunity to promote your success but since you are BEING a failure and feeling like a failure you are blind to the DOINGs (generous guest posting) of a successful blogger. See what I mean? Plus, if you seize the guest posting opportunity while feeling like a complete failure, either the post quality stinks or you write a masterpiece by the odd chance, that nobody reads. Nobody read it because you are feeling/being a failure, so, you see failure results.

100% of the time, blogging is energy. Being a success means blogging your fun, doing what feels easy and natural to you, trusting in self and the process, and feeling uncomfortable along the way.

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Blogging

Why Does Blogging Seem Hard?

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Aha!

The question of blogging questions.

Why does blogging seem hard?

Blogging in and of itself is not hard. Blogging is a concept. A blog is an inanimate object. It is neutral. It is not hard, tough or easy.

Human beings label their feelings with emotions. THIS is why blogging seems hard.

Why?

Doing the neutral activity of blogging feels scary, meaning you unearth and either resist or feel fears. Feeling the fears feels highly unpleasant. Especially if said fears feel deep, strong, and terrifying, depressing or anger-inducing.

But if you resist these deep fears, and refuse to feel them, and blog mainly from a dominant vibe of fear, you fully experience the feeling of blogging being super hard. Blogging is actually neutral but you refuse to feel deep fears that blogging has unearthed. You resisting fear leads to prolonged blogging failure, aka, not seeing much money and traffic, aka, blogging being really hard.

Real World Example

A few moments ago, I scanned one of my daily blogging income streams. I made a little less than I had been making for 1 of a billion reasons. 1 such reason may have been the internet crashing here last night. We experienced a few big, powerful thunderstorms.

Anyway, I noted the dollar amount being lower and felt fear arise in my body. Rather than resist the fear, I felt the anxiety, and my mind hurriedly racing ahead to next month’s paycheck, and then, after breathing deeply for a few moments and fully embracing the fear, I released it. I did not resist it. I felt it. The fear disappeared. I then blog from an abundant, relaxed, detached, generous energy, which helps me become more and more successful.

But the old me – and most bloggers – see a lesser dollar amount for daily earnings, feel an intense fear arise, panic, bury the fear versus feeling it, and run around like mad men and mad women with that DEEP FEAR DRIVING THEM, desperate and greedy, resisting the fear, being driven by fear, and of course, they do stupid stuff with a dominant fear energy guaranteeing their blogging failure. Then, these humans who refuse to face, embrace and feel fears, proclaim blogging to be hard. This is a lie. Blogging is neutral. But you refuse to face, embrace and release your fears, so blogging *feels* hard.

Solution

Feel fears when fears arise. Cry it out. Shout it out. Feel depressed or deflated.  Do not resist fear. Then, after feeling fears, you will feel good, detached, relaxed and trusting. Feeling these dominant abundant energies, you will create, connect, trust, persist and blog from a relaxed, chill energy. Blogging from this calm, trusting, generous energy makes blogging easier and easier and easier. Money flows in easy. Traffic flows in easy.

Blogging went from hard to easy because you faced fears, felt fears, and progressively blogged from an abundant, generous, calm, detached vibe.

Tip for Feeling Fear

Engage in some energy management ritual that expands your awareness. I do deep yin yoga and power walk daily. Prayer and/or meditation may help. Breathing deeply helps. Do anything that expands your awareness so you can observe and feel fear versus resisting this destructive energy.

Some humans bury fear with busy-ness and jobs they hate. Other people turn to drugs or alcohol to bury fears. All of these folks are unhappy and depressed because you cannot feel good, abundant, relaxed and successful with oodles of fear buried deep inside of you.

Be with your fears. Be gentle with yourself. The blogger who feels and releases fear soon learns blogging gets easier and easier.

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Blogging

Do You Need to Respond to ALL Comments?

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No.

One mistake holds back many bloggers who fail to scale. These folks obsess over responding to every single comment, every email, every message. Why? Pride. Obsession. Attachment to people. Fear of missing out on an opportunity. Fear of missing out on friendships.

Unfortunately, if you spend 14 hours daily responding to every single social request and chat and email and blog comment and message – even if it feels fun – you lose opportunities to scale through blog posts, guest posts, podcasts and doing interviews.

Please; if responding to virtually everything feels fun, do it. But 99% of bloggers BS themselves on this because they respond to EVERYONE from an energy of fear, pain, lack, resistance, force and hustle. Bad idea guys. Force negates. But, power attracts. Meaning if you are willing to use power, and love, and fun, to inject into your work, you quickly see: the cornerstone of massive scaling and persistent growth and freeing blogging success is writing, publishing and placing blog posts and guest posts.

Example

Today, how do I have most fun growing my business, reaching more people, helping more people, and leveraging my blogging presence? Do I achieve these feats by spending 3 hours responding individually to every retweet, Like, blog comment, and so on, and so on? Nope. I spend those 3 hours effectively and efficiently by writing and publishing 3-6 blog posts and guest posts. Blog posts and guest posts scale. Blog posts and guest posts help me reach hundreds to thousands of targeted folks through each blog post and guest post.

Blog posts and guest posts never seem to be written by people who complain about having no time to blog post, and, guest post. Meanwhile, a hefty chunk of these humans spend 1, 2 or 3 hours responding to every Like on Facebook, from a strained, forced energy, fearing they miss out on traffic and bonds, not having fun doing it. But the wise move would be spending 10 minutes responding to comments on Facebook and maybe a few Likes, then, devoting 2-3 hours to writing and publishing blog posts and guest posts.

Think Scale Not Small Time

WAY too many bloggers play small, giving most of their attention and energy to building 1 to 1 bonds. Making friends is important but meeting new friends is even more important.

One lesson I learned from millionaire bloggers: scaling through blog posts and guest posts is the quickest way to reach more people, make more money and increase your blog traffic. Building 1 to 1 bonds by engaging commentors plays a role in succeeding online, but the top bloggers on earth are not running around, spending endless hours responding to Likes on Facebook.

Titans scale.

Titans also build one to one bonds through engagement, but if you are not getting 1000 page views a day, something is wrong in the scaling department. Namely, you are playing it small, not thinking about scaling. Scale. Guest post. Post to your blog. Make this the focus of your day. Then, feel free to engage folks 1 to 1 in a limited time frame.

You need to let go responding to every single person all day long to genuinely scale, to reach an increasing number of folks and to do what matters most to your business.

People will buy your stuff without you engaging them. Guaranteed. Folks will find your blog, love your content and buy your course or eBooks. This is a simple, organic process that you muck up every time you believe you need to respond to and engage every single person who reaches out via all online channels.

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