Do you run a business? If so, you can’t ignore the benefits of advertising your company online.
Businesses everywhere are starting to increase their digital presence. Reports show that 95% plan to increase their ad spend this year.
You need to stay up to date with what’s going on if you want to compete online today. Below are nine 2020 trends in digital marketing that deserve your attention.
1. Increase in Chatbots
Are you having trouble keeping your customer support staff on track? If so, you may have an easier time in the coming years.
Chatbots are starting to become commonplace on the front lines of customer services. Businesses are using them for the initial point of contact when people start a support chat.
A chatbot can determine what someone needs help with, direct them to the right location, and solve some of the more straightforward issues. As time goes on, their roles are going to grow more.
2. More Augmented Reality
It’s hard for customers to go to a store and imagine what a product will look like when they take it home. This problem leads to bad purchasing decisions and returns. The good news is, augmented reality will help.
Instead of window shopping at a physical store, customers will download an app to their smartphone to do their shopping. Shopping applications will allow people to use their phone cameras to look at their desired products in their homes.
This will give them a good idea about what something will look like when they bring it home. Once your customer finishes shopping, they can order straight from their phone or pick up their product at the store.
3. Increase in Video Consumption
The internet used to be primarily text and image-based. But as internet speeds have increased, so has video production.
Believe it or not, there are 300 hours of video content uploaded every minute on YouTube alone. That number isn’t likely to go down.
You can use this to your advantage by creating video content of your own. Create content that the people in your industry want to see. As you grow your following, you can start driving more traffic to your site to bring in more sales.
4. Localized Advertising
It’s hard for local businesses to target the people they need to online. Sure, you can put in some demographic data. But it’s hard to get in front of people at the right time.
Geofencing has changed the game for local advertisers. Instead of focusing on the usual demographics, you can focus your ads on people who are near your store.
Doing this allows you to target people who are out in about. If someone is near your store, they are more likely to stop in to buy your products.
Find out more geofencing tips so you can take advantage of it today.
5. Private Messaging Apps
People don’t use text messaging as much anymore. We now have Facebook Messenger and WhatsApp to take its place. The good news is you can also use it for your business.
Many businesses are now using these messaging apps to promote their business and perform customer service.
Messaging applications are also starting to incorporate eCommerce straight into their products. Soon, you’ll be able to sell your products right from your messages. Your customers won’t need to leave to go to your website or application to buy what they want anymore.
6. More Targeted Advertising
Data makes the world go round these days. Consumers are giving up more of their personal information than ever. You can make use of this information to create more targeted advertising. Using a web scraping tool makes the data collection process easy and effective by collecting big data to enhance your decisions.
In the past, you had to put your advertisements on websites and hope that your target audience saw them. The sites you advertised on might have had no people interested in your products.
Since data collection has now become the norm, you can start targeting your ads more effectively. Create a customer persona that is most likely to buy your products. Target their demographics and tailor your advertisements to target these people.
7. More Voice Search
Voice-powered devices are on the rise. Not only can they perform simple tasks, but they can also perform searches for you. This trend will lead to a new list of keywords you can target with your website.
People don’t ask questions out loud the same way they type them in a search engine. If you can figure out how people are asking questions, you can perform SEO on your website to target these new search terms.
If you can get ahead of this trend, you can start ranking for more organic search results than your competition.
8. Social Media Shopping
Influencer marketing has been around for a few years now. The problem is, it’s hard to track results and get people to your website. Your betting that an influencer’s followers will know how to get back to your site.
That will be changing in the coming years. Social media sites are beginning to integrate shopping options straight in their activity feeds. For example, not every social platform is different. Instagram will be better for others, while Facebook or Twitter might be a better option for other ecommerce and retail brands.
Now when an influencer promotes your product, their audience can buy straight from the post. You’ll be able to gather better data and make more sales.
9. Focus on Customer Engagement
The online world has countless businesses trying to get the attention of potential customers. You can’t stand out from the crowd if you don’t provide content that engages your audience.
Expect businesses to focus on creating online experiences that keep people engaged with their brands. If you can create an enjoyable experience, you’ll be more likely to get attention when you launch new products and deals.
Don’t Ignore These 2020 Trends in Digital Marketing
You can’t afford to fall behind in digital marketing. Make sure to keep track of these 2020 trends and make use of them where it makes sense. If you can take advantage of these new methods before your competitors, you may be able to get a competitive advantage.
Of course, you don’t always need to use the latest and greatest to have a successful marketing campaign. Head back to our blog to read our guides on the tried and true online marketing methods.