28+ Best Website Live Chat Software For 2022

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vector graphic showing an example of website live chat software on a browser screen

When it comes to website live chat software, there are a lot of different options to choose from.

It can be difficult to decide which one is the best for your business.

In this article, we review 28+ of the best website live chat software products on the market today.

We also discuss what live chat software is, what it does for businesses, and why you should consider using it.

What Is Website Live Chat?

Website live chat is software that allows businesses to communicate with website visitors in real-time.

It provides an easy way for customers to get their questions answered quickly and efficiently.

How Does Live Chat Software Work?

Most live chat software applications are web-based.

They typically include a small piece of code added to the website.

The code allows the chat application to load in a web browser.

Some live chat software applications also offer mobile apps.

Business owners and customer service reps can use the mobile app to provide functional customer support on the go.

The live chat software will also provide data about the website visitor, allowing you to see information like the visitor’s location, device type, and how long they stay on the website.

Why Should Your Website Chat Live?

Live chat software can help you increase sales and conversions by allowing you to provide instant customer support.

It’s especially useful for eCommerce businesses.

Often, customers will need to ask questions about products before they make a purchase.

Using live chat software can help you build relationships with your customers.

By providing prompt and personal customer service, you can create a better customer experience and build brand loyalty.

You’ll save time and money with live chat software.

The automation of repetitive tasks, such as customer service inquiries, can free up your team to focus on more important tasks.

Finally, live chat software can help you get insights into your customers.

You can learn more about their needs and preferences by tracking customer interactions.

Who Uses Live Chat Software?

Sales and support teams are the most likely users of live chat software.

They can use the software to communicate with website visitors in real-time.

This option is beneficial for several reasons.

Firstly, it allows businesses to assist as soon as website visitors need it, and it can help reduce website abandonment.

It can also lead to more sales and satisfied customers.

In addition to sales and support teams, marketing teams can also use live chat software.

Marketing teams use live chat software to gather information about website visitors, such as their location, how they found the website, what pages they’re interested in, and more.

What Is the Best Website Chat Live Software?

Now that you know who uses live chat software, let’s take a look at some of the best options on the market.

vector graphic showing an example of website live chat software on a browser screen

1. Zendesk

Zendesk offers live chat, ticketing, and customer support software. It’s a fantastic option for businesses of all sizes.

Our Pick
Zendesk

Businesses of all sizes will find Zendesk useful. The customer support software makes it simple to establish trust with customers.

Best For

Businesses of all sizes will find Zendesk useful. The customer support software makes it simple to establish trust with customers.

Notable Features

  • The intuitive dashboard with easy-to-read analytics
  • Excellent options for Application Programming Interface (API) integrations
  • Comes with pre-built app features

Pros

  • Easy to use
  • Solid reporting and analytics tools
  • Integrates easily with other customer service software
  • Zendesk offers a low-cost plan for small teams
  • It gets continually updated based on customer feedback

Cons

  • Not as robust as some of the other options on this list
  • The annual billing can make it pricey for small businesses
  • Can become slow and unreliable at times

Is Zendesk Hard To Use?

Zendesk is easy to get up and running, no matter your team’s experience.

Pricing & Plans

  • Suite Team: $49/month
  • Suite Growth: $79/month
  • Suite Professional: $99

Our Take

Zendesk’s live chat features are a breeze to use. However, its features are basic compared to some of the other options on this list.

If you just need something basic to get started, Zendesk Chat is a great option.

2. Drift

Drift is a website live chat software that offers features like bots, automation, and messaging.

Runner Up
Drift

Drift is best for businesses looking for more than just live chat features. It’s a good choice for businesses with established sales and marketing teams.

Best For

Drift is best for businesses looking for more than just live chat features. It’s a good choice for businesses with established sales and marketing teams.

Notable Features

  • The option to use bots for customer support inquiries
  • Use it to book appointments
  • Integrates with marketing and sales software

Pros

  • The product is easy to use
  • Drift offers excellent customer service
  • It’s simple to integrate Drift with your website
  • Drift helps you close more deals
  • Integrates well with Salesforce

Cons

  • More costly than many other available options
  • Bots can be unreliable at times
  • Drift may not work with all website platforms

Is Drift Hard To Use?

Generally speaking, Drift is simple to use. The company provides “playbooks” to help chat flow charts.

Pricing & Plans

Drift doesn’t list public pricing charts on its website. But, it offers several plans, including:

  • Premium
  • Advanced
  • Enterprise

Our Take

Overall, Drift is an excellent website live chat software option for larger businesses. However, it’s on the pricey side.

3. LiveChat

LiveChat is a popular live chat software application with usable features.

Also Great
LiveChat

Businesses looking to improve the bottom of the funnel should consider LiveChat.

Best For

Businesses looking to improve the bottom of the funnel should consider LiveChat.

Notable Features

  • The website visitor tracking feature improves the user experience
  • You can set up automated responses to common questions
  • You can create and save frequently used responses from customers

Pros

  • Increase website conversion rates
  • Reduced support costs
  • Provide more efficient customer service
  • Low monthly price
  • Unlimited users

Cons

  • Doesn’t offer co-browsing options
  • Connection disappears periodically
  • Ticket management sometimes becomes confusing

Is LiveChat Hard To Use?

No, this software provides a simple interface that anybody can learn to use. If you get stuck, LiveChat offers fast customer support.

Pricing & Plans

  • Starter: $16/month
  • Team: $33/month
  • Business: $50/month

Our Take

If you’re looking for a website live chat software that is affordable and easy to use, we recommend LiveChat. We appreciate the low subscription costs and the ability to have unlimited users.

4. Ada for Chat

Ada for Chatbots is a sleek website chat live software option that offers a free trial.

Ada for Chat

It’s a good choice for businesses of all sizes but may work best for companies that use Customer Relationship Management (CRM) tools.

Best For

It’s a good choice for businesses of all sizes but may work best for companies that use Customer Relationship Management (CRM) tools.

Notable Features

  • Integrates with popular CRMs, including Salesforce, HubSpot, and Zendesk
  • Available in a mobile app
  • Data collection abilities

Pros

  • Provides real-time engagement with website visitors
  • Helps reduce website abandonment rates
  • It leads to more sales and satisfied customers
  • Automated customer support solution
  • Frees up teams to focus on more important tasks

Cons

  • The free trial is only 14 days
  • Paid plans are expensive
  • It’s time-consuming to learn the dashboard

Is ADA for Chat Hard To Use?

The software comes with a learning curve, but your team should get used to working with it fairly quickly.

Pricing & Plans

You need to request a demo and price quote.

Our Take

The automation and data collection abilities make it worth the effort for many businesses. If you’re unsure about this website live chat option, you should make use of the company’s free trial.

5. HubSpot Live Chat

HubSpot Live Chat is one of the most popular live chat software options. It offers a free and paid version.

HubSpot Live Chat

The free and starter plans work well for small businesses and startups. The Professional plan and Enterprise plan costs mean only larger businesses will use them.

Best For

The free and starter plans work well for small businesses and startups. The Professional plan and Enterprise plan costs mean only larger businesses will use them.

Notable Features

  • Integrations with HubSpot Sales and Service CRM
  • Can apply it to any website
  • Provides detailed data about website visitors

Pros

  • Proven to increase website leads
  • Helps with customer service and support
  • Improves website conversions
  • Captures customer data for further analysis
  • Easy to use and install

Cons

  • HubSpot’s live chat software can be expensive for small businesses
  • Difficult to set up and use
  • Challenging to integrate with other software programs

Is HubSpot Live Chat Hard To Use?

Some newer marketers find it difficult to learn. However, the learning curve isn’t steep overall. Once you get the hang of this software, it’ll become second nature and help drive up your sales and marketing efforts.

Pricing & Plans

  • Free plan
  • Starter: $45/month
  • Professional: $800/month
  • Enterprise: $3200/month

Our Take

With so many pricing options, we think HubSpot’s live chat software is one of the best on the market. The software will increase website leads and help with customer service and support.

If you find you need more features, there’s always the option to upgrade your plan.

6. Zoho Desk

Zoho Desk is a live chat software application that offers web-based and mobile options. It includes features such as automation, data tracking, and integrations.

Zoho Desk

Zoho Desk is a live chat software application that offers web-based and mobile options. It includes features such as automation, data tracking, and integrations.

Best For

With pricing options that range from free to $40 per month, any sized business can find a solution with Zoho Desk. For businesses with a lot of website traffic, this is a fantastic choice.

Notable Features

  • Zoho Desk integrates with Salesforce, Zendesk, and various social networks
  • The software provides detailed information about website visitors
  • Automate repetitive tasks with built-in artificial intelligence functionality

Pros

  • Provides a reporting dashboard that’s more robust than other competitors
  • The free plan makes it accessible to any business
  • Makes it easy to communicate with website visitors in real-time
  • The Zoho Desk support team is responsive
  • You can customize the look and feel to match your website’s color scheme

Cons

  • It doesn’t provide the most intuitive dashboard
  • Even though it’s affordable, each pricing plan option lacks some features
  • It’s difficult to learn the tool

Is Zoho Desk Hard To Use?

Yes. Compared to others on this list, Zoho Desk is hard to navigate. It takes time to learn how to use the Zoho Desk interface.

Pricing & Plans

  • Free
  • Standard: $14/agent/month
  • Professional: $23/agent/month
  • Enterprise: $40/agent/month

Our Take

Zoho Desk is a solid live chat software option for businesses of all sizes. While it’s not the most intuitive tool, the Zoho Desk support team is responsive and can help you get started.

7. Tidio

Tidio is a live chat software that offers a free plan for website owners that want to streamline customer interactions.

Tidio

Tidio is a live chat software that offers a free plan for website owners that want to streamline customer interactions.

Best For

It’s easy to set up and use, making it a good option for businesses of all sizes.

Notable Features

  • Use canned responses to save time
  • Integrate the Tidio live chat tool with WordPress, Shopify, and more
  • Create a chatbot to automate customer service tasks

Pros

  • Easily monitor for and solve customer complaints
  • The automated routing feature helps customers get fast answers
  • Automated responses help answer commonly asked questions in an instant
  • Provides email management tools
  • Tidio helps your team identify best-fit customers

Cons

  • The chat notifications are sometimes unreliable, delaying response times
  • Compared to competitors, it provides a limited list of integrations
  • Provides only the most basic reporting and analytics dashboard

Is Tidio Hard To Use?

Not at all. You’ll discover an intuitive dashboard and easy-to-use software.

Pricing & Plans

  • Free
  • Starter: $32.50/month
  • Team: $65.83/month
  • Scale: $332.50/month

Our Take

Tidio is a good choice for businesses of all sizes looking for easy-to-use live chat software. While it doesn’t have as many features as some of the other options on this list, it does offer enough to benefit most businesses.

8. Birdeye

Birdeye is a customer experience platform that offers live chat software. It also includes features such as review management, survey tools, and more.

Birdeye

Birdeye is a customer experience platform that offers live chat software. It also includes features such as review management, survey tools, and more.

Best For

Birdeye caters to local businesses.

Notable Features

  • Integrates with many popular CRMs
  • Use surveys to collect customer feedback
  • Manage online reviews and encourage customers to leave positive reviews

Pros

  • Its chatbot, named Robin, helps to automatically answer questions
  • You can tweak Birdeye to automatically set appointments
  • Make sales with local customers who find instant answers on your website
  • You can text your leads after they leave the website
  • Create real-time conversations with engaged local prospects

Cons

  • It’s not always easy to reach Birdeye’s customer support team
  • The analytics and reporting feature isn’t user friendly
  • Agents sometimes find it difficult to locate the review request button

Is Birdeye Hard To Use?

It’s not difficult to use. At the same time, it does take time to get up to speed with the dashboard.

Pricing & Plans

  • Standard
  • Professional
  • Premium

You must use the “number of locations” tab on the pricing page to get pricing for each of the three plans.

Our Take

If you’re a local business, Birdeye is a great option for you. It helps you increase sales and conversions by gaining better knowledge about your website visitors.

9. Smartsupp

Smartsupp is a website chat live software that offers both free and paid plans.

Smartsupp

Smartsupp is a website chat live software that offers both free and paid plans.

Best For

Anyone from personal websites, freelancers, solopreneurs, and larger businesses can find a website chat solution with Smartsupp.

Notable Features

  • Live video chat
  • Screen sharing helps improve the customer service experience
  • Integrates with Google Analytics, Zapier, and more

Pros

  • Can ban problem visitors from your website chats
  • Visitor tracking is robust and provides valuable insights
  • The free plan is generous and includes most features
  • It’s easy to make customizations of the chat boxes
  • The software creates a knowledge base that agents can point visitors to

Cons

  • The mobile app sometimes causes problems with connectivity
  • Some features are only available on the paid plans
  • It’s difficult to recontact a visitor if a chat gets lost

Is Smartsupp Hard To Use?

No, this software offers an intuitive dashboard experience and multiple useful features.

Pricing & Plans

  • Free
  • Standard: $19.50/month
  • Pro: $48/month

Our Take

If you need a website chat live software that offers features like visitor tracking, robust integrations, and the ability to ban problem visitors, Smartsupp is your best option.

10. ZoomInfo Chat

ZoomInfo Chat is a live chat software that helps businesses increase website conversions.

ZoomInfo Chat

ZoomInfo Chat is a live chat software that helps businesses increase website conversions.

Best For

Larger businesses can afford and make use of ZoomInfo chat best.

Notable Features

  • The technology steers conversations based on customer intent signals
  • It automates scheduling meetings with promising leads
  • Alerts agents automatically when it’s time to talk to engage website visitors

Pros

  • Can transfer automatically to available team members
  • Integrates with Salesforce and Marketo
  • Offers website visitor insights
  • Works well to identify sales qualified leads
  • The ZoomInfo Chat customer service team responds quickly

Cons

  • The pricing is on the high end for small businesses
  • ZoomInfo Chat doesn’t have a free trial
  • It takes longer than other options to set up the software

Is ZoomInfo Chat Hard To Use?

Compared to other options on this list, it’s more difficult to set up and get used to.

Pricing & Plans

  • Professional
  • Advanced
  • Custom

You must contact ZoomInfo Chat to get pricing on each plan.

Our Take

If you’re a larger business with the budget to support it, ZoomInfo Chat is worth considering. However, without a free trial, it’s tough to figure out if ZoomInfo Chat is the one for you.

11. 3CX

3CX is a live chat software that provides most of the features any business needs for quality website customer support.

3CX

3CX is a live chat software that provides most of the features any business needs for quality website customer support.

Best For

Although it offers a free plan, its paid plans work better for larger businesses that can afford a hefty customer service bill.

Notable Features

  • The straight-to-call feature helps agents get qualified leads on the phone
  • With screen-sharing, your team can visually help customers
  • Integrates well with SMS text options

Pros

  • Website visitor tracking
  • Canned responses
  • Mobile app
  • Easy to customize the design
  • WordPress chat plugin makes it easy to install

Cons

  • Paid plans don’t offer a free trial
  • You may need to occasionally reset the integration settings
  • The reporting and analytics dashboard isn’t as robust as other products

Is 3CX Hard To Use?

No, it’s an easy software to navigate and use. Each plan is simple to grasp and work with.

Pricing & Plans

  • Free
  • Startup Pro: $150/agent
  • Dedicated Pro: $245/agent
  • Dedicated Enterprise: $280/agent

Our Take

The paid options won’t work well for small businesses. Only larger enterprise businesses will afford anything above the free plan.

12. LiveAgent

LiveAgent is one of the most popular live chat software options on the market. It has great features and multiple plans.

LiveAgent

LiveAgent is one of the most popular live chat software options on the market. It has great features and multiple plans.

Best For

Any size business can use LiveAgents.

Notable Features

  • The automatic ticket routing feature routes customers seamlessly
  • Offers a mobile app so you can provide support on the go
  • Provides excellent design customization features

Pros

  • Helps to provide sales qualified leads to a sales team
  • The regular website chat box loads quickly
  • Extremely simple to set up and use
  • An intuitive dashboard reveals important customer touchpoints
  • Offer video call features

Cons

  • Adding social media support can turn expensive
  • Doesn’t provide a chat-to-text option
  • The mobile app sometimes becomes slow

Is LiveAgent Hard To Use?

Not at all. It’s easy to get started with and operate long-term.

Pricing & Plans

  • Free
  • Ticket: $15/month/agent
  • Ticket + Chat: $29/month/agent
  • All-inclusive: $49/month/agent

Our Take

Using LiveAgent, any type of business can provide website visitors with prompt customer service. If you can spare the cost, the all-inclusive plan is a solid choice for live chat software.

13. Acquire.io

Acquire.io combines live chat software with a help desk ticketing system and a knowledge base.

Acquire.io

Acquire.io combines live chat software with a help desk ticketing system and a knowledge base.

Best For

Larger businesses should consider using Acquire.io since there’s no free trial that smaller businesses can use to test the software’s features.

Notable Features

  • Integrates Voice over Internet Protocol (VoIP) calls into your customer service approach
  • Use screen share to improve the customer service experience
  • Can host video calls and record them as demos

Pros

  • Canned responses available
  • The website visitor tracking is robust
  • SMS text messaging integrations are available
  • Provides a mobile app
  • A unified agent view reveals all communications in one dashboard area

Cons

  • Unlike Userlike, it only services people in English
  • Doesn’t offer a free trial
  • The analytics dashboard will leave you wanting more

Is Acquire.io Hard To Use?

No, the dashboard is an intuitive one, and your team will love the easy-to-use feature.

Pricing & Plans

  • Starter
  • Commercial
  • Enterprise

Acquire.io requires you to contact them for the pricing details of each plan.

Our Take

Smaller businesses will most likely want to look for other options. However, for larger businesses, Acquire.io is a great option to consider as it’s simple to work with.

14. SnapEngage

SnapEngage is a web-based application that works well on any type of website.

SnapEngage

SnapEngage is a web-based application that works well on any type of website.

Best For

It’s a good option for larger businesses looking to amplify their sales process.

Notable Features

  • Automatic chat invitations work to engage website visitors
  • Canned responses save time by quickly responding to common questions
  • Website visitor tracking shows visitor location and device type

Pros

  • Integrates with popular CRM software like Salesforce and Zendesk
  • Offers a mobile app
  • Automatic triggers help engage website visitors
  • Offers multiple reports and analytics
  • Can set up an omnichannel approach on WeChat, Hootsuite, and Facebook

Cons

  • It may be too expensive for small businesses
  • The interface can be overwhelming for some users
  • Chat windows sometimes will lag and get stuck

Is SnapEngage Hard To Use?

The interface offers a lot of options, so some people may find it overwhelming at first.

Pricing & Plans

  • Essentials
  • Professional
  • Enterprise

SnapEngage doesn’t reveal pricing until you choose a plan and sign up for it.

Our Take

SnapEngage is a good live chat software option for more mature businesses that want to provide excellent customer service.

If you can get past the initial learning curve, this could be a perfect website live chat software for your company.

15. ClickDesk

ClickDesk offers several features that make it easy to chat with website visitors and boost your conversions.

ClickDesk

ClickDesk offers several features that make it easy to chat with website visitors and boost your conversions.

Best For

Its pricing makes it a quality choice for entrepreneurs and small businesses.

Notable Features

  • Integrates with popular applications
  • Offers website visitor tracking
  • Has a mobile app

Pros

  • Priced for small businesses
  • Easy to customize chat windows
  • Offers live video options for quick visual responses
  • Robust analytics and reporting features
  • Integrates well with any social media platform

Cons

  • Limited features on the free plan
  • Pushes customers to upgrade their plan
  • Sometimes provides inaccurate online or offline status

Is ClickDesk Hard To Use?

It’s an easy piece of software to master and use.

Pricing & Plans

  • Free
  • Lite: $14.99/month
  • Pro: $24.99/month
  • Enterprise: $39.99/month

Our Take

ClickDesk is a website live chat software that provides plenty of features. The free plan is especially useful for entrepreneurs and small businesses. We appreciate how easy it is to link to various social media platforms.

16. Userlike

Userlike is a live chat software that offers a free trial and pay-as-you-go pricing.

Userlike

It works for businesses needing only one seat up to businesses requiring 20 seats. It’s also a smart choice for businesses that have a lot of customers who don’t speak English.

Best For

It works for businesses needing only one seat up to businesses requiring 20 seats. It’s also a smart choice for businesses that have a lot of customers who don’t speak English.

Notable Features

  • Group chats help you manage multiple website visitors at once
  • Canned responses help you save time
  • File sharing allows you to share images and other files

Pros

  • Simple setup process
  • AI-enabled language translation feature helps service people in multiple languages
  • Integrates excellently with Whatsapp
  • Goal-setting feature included
  • Smart notifications

Cons

  • Limited customization options
  • Doesn’t yet offer an iPhone mobile app
  • Some messages may not make it to your email inbox

Is Userlike Hard To Use?

It’s easy to set up and use, making it a good option for businesses of all sizes.

Pricing & Plans

  • Free
  • Team: $90/month
  • Corporate: $290/month
  • Business: $720/month

Our Take

While it doesn’t offer as many customization options as some of the other software on this list, it does include features like file sharing and group chats that are beneficial for businesses.

17. Chatra

Chatra is a live chat software application that offers a free plan for small businesses with one agent. It includes features like website visitor tracking, unlimited chats, and canned responses.

Chatra

Chatra is a live chat software application that offers a free plan for small businesses with one agent. It includes features like website visitor tracking, unlimited chats, and canned responses.

Best For

Choose Chatra if you’re an entrepreneur or a small business without a large volume of website traffic.

Notable Features

  • Canned responses help you save time
  • Website visitor tracking allows you to understand website visitor needs
  • Chatra’s free plan includes unlimited chats

Pros

  • Easily customize chat windows
  • Works well on mobile phones, laptops, and desktops
  • No time limits on chats
  • Integrates with Slack and Google Analytics
  • All standard features present within the software

Cons

  • Limited features on the free plan
  • No live chat mobile app
  • Doesn’t offer a ticketing system

Is Chatra Hard To Use?

It’s easy to use. No one should experience any issues in this area.

Pricing & Plans

  • Free
  • Essential: $17/month
  • Pro: $23/month

Our Take

For us, Chatra is an excellent website chat live software for small businesses. It’s not ideal for large businesses as it has limited features.

18. Olark

Olark is one of the most popular live chat software applications, and it offers a free 14-day trial.

Olark

Olark is one of the most popular live chat software applications, and it offers a free 14-day trial.

Best For

Solopreneurs and small business owners will find the $29 starting price beneficial.

Notable Features

  • Chat analytics show you how Olark is performing
  • Automation tools help you save time
  • Integrates with popular applications like Salesforce, Zendesk, and Google Analytics

Pros

  • Offers a customizable live chat widget
  • Has a mobile app so you can provide support on the go
  • Real-time visitor monitoring lets you know when someone needs assistance
  • Proactive chat invitations
  • Team management features

Cons

  • Works better for smaller teams
  • The integrations list is smaller than other options
  • Doesn’t include a popup feature

Is Olark Hard To Use?

No, Olark is simple to use.

Pricing & Plans

While free to start, you must contact the company for full pricing options.

Our Take

It’s best for small businesses since it’s affordable and easy to use. The mobile app makes this a convenient option for small teams on the move.

19. Podium

Podium is a live chat software that offers a free 14-day trial.

Podium

Podium caters mainly to eCommerce businesses, although any type of business can choose to use its customer service solutions.

Best For

Podium caters mainly to eCommerce businesses, although any type of business can choose to use its customer service solutions.

Notable Features

  • You can have an unlimited number of team members on Podium
  • Podium integrates with popular CRM applications, such as Salesforce and HubSpot
  • The software automatically tracks website visitors

Pros

  • Website widget customization helps create a seamless customer experience
  • The free trial period allows businesses to fully test the software
  • Easy to track customer interactions
  • Can use a white labeling feature on the Standard and Professional plans
  • Round-robin lead routing on Professional plan

Cons

  • Must use text messaging on conversations initiated via webchat
  • Podium’s customer service is sometimes slow to respond
  • Doesn’t provide any business directory listings

Is Podium Hard To Use?

Some users may find it difficult to understand the vast dashboard at first.

Pricing & Plans

  • Essentials: $289/month
  • Standard: $449/month
  • Professional: $649/month

Our Take

Large businesses will find all the features they need with Podium’s multiple plans and vast features.

20. Pure Chat

Pure Chat is a website live chat software that offers a free plan for the first month.

Pure Chat

A quality option for small businesses who only need a service with up to 10 customer service reps.

Best For

A quality option for small businesses who only need a service with up to 10 customer service reps.

Notable Features

  • Customizable chat boxes let you change the size and position of the chatbox
  • Website visitor tracking reveals the pages visitors like most
  • Integrates with tools like Salesforce, Zendesk, and MailChimp

Pros

  • Offers a free trial on both plans
  • Customizable chat widget
  • Easy to use
  • Vast options for integrations
  • SMS text notifications represent an excellent addon

Cons

  • No option to customize widgets
  • Will run slow and cause frustration for site visitors at times
  • Requires that your agents function outside the WordPress dashboard

Is Pure Chat Hard To Use?

The interface is a simple one. Your agents won’t have issues using PureChat.

Pricing & Plans

  • Growth: $39/month
  • Pro: $79/month

Our Take

We think this is a great option for small businesses. If you need more than ten customer service reps, you’ll want to look elsewhere.

21. ChatSupport

At ChatSupport, you’ll get live chat software offering several features that help your company improve its customer service experience for website visitors.

ChatSupport

At ChatSupport, you’ll get live chat software offering several features that help your company improve its customer service experience for website visitors.

Best For

Any business in need of a more affordable live chat option.

Notable Features

  • The automatic website greeting allows instant website visitor interaction
  • Chat transfer immediately moves conversations to different team members
  • Visitor tracking includes location and device type

Pros

  • Allows for unlimited users for an extra fee per user
  • Provides robust information on each website visitor
  • Provides a white label option
  • Can send outbound campaigns after first user interaction
  • Provides a free trial on all plans

Cons

  • Doesn’t provide canned responses
  • Can’t use screen sharing features
  • Offline forms not included

Is ChatSupport Hard To Use?

No, the dashboard offers an intuitive interface that’s easy to use.

Pricing & Plans

  • Startup: $19/month
  • Support: $49/month
  • Pro: $59/month

Our Take

If you’re looking for an affordable live chat option with several features to choose from, ChatSupport.co is a good option. The option to have unlimited users is one of the best elements of ChatSupport.

22. Tawk.to

Here’s a free live chat software application that offers all the features you need to provide excellent customer service.

Tawk.to

Here’s a free live chat software application that offers all the features you need to provide excellent customer service.

Best For

This chat software is best for small business owners who want a free option to test out. Having this option allows smaller businesses to gauge how well live chat features help their customer service efforts.

Notable Features

  • Conversation history saves all your customer service conversations
  • Canned responses save answers to common questions
  • Tracks website visitors and provides data about their interactions

Pros

  • Save time as multiple customers services reps see older conversations
  • Anticipates issues website visitors aren’t seeing on your site yet
  • Provides a knowledge base for your website
  • Includes full chat pages
  • Real-time customer tracking

Cons

  • Doesn’t provide email marketing options like other chat tools
  • As a free option, you must deal with the Tawk.to branding on your site
  • Other paid tools provide a more user-friendly experience

Is Tawk.to Hard To Use?

No, you’ll experience a simple interface that helps you get set up quickly.

Pricing & Plans

  • Free forever

Our Take

Talk.to is a good starting point for small business owners who want to provide excellent customer service without spending any money. But, some users may find the branded elements frustrating.

23. Frase Answers

Frase Answers uses artificial intelligence to identify questions asked by your target audience. It then gives suggestions about how to optimize your web pages to rank for those questions.

Frase Answers

Frase Answers uses artificial intelligence to identify questions asked by your target audience. It then gives suggestions about how to optimize your web pages to rank for those questions.

Best For

It works best for content marketers focused on Search Engine Optimization (SEO).

Notable Features

  • Scopes the Internet to uncover questions your audience needs to know
  • The Frase Answer Engine provides answers to your website visitors instantly
  • Content briefs generated automatically by artificial intelligence

Pros

  • Crawls your website to create an automatic knowledge base for visitors
  • It will automatically generate articles based on frequently asked questions
  • Creates an answer assistant
  • Only takes one simple piece of code to install
  • Identifies knowledge gaps you didn’t previously know about

Cons

  • Its “answers per month” limit is low
  • Can frustrate users who need to click several times to receive answers
  • Will sometimes run slow

Is Frase Answers Hard To Use?

It’s easy to install with the code, but it does take time to understand its dashboard.

Pricing & Plans

  • Basic: $39.99/month
  • Team: $99.99/month
  • Answer Engine: $199.99/month

Our Take

If you’re looking for a solution that does more than just provide customer support, Frase Answers is a good option to consider. It can also help you improve your website’s SEO and content marketing efforts.

24. Intercom

With Intercom, you will discover a custom bot solution to increase your pipeline, quality leads, and speed up customer service.

Intercom

With Intercom, you will discover a custom bot solution to increase your pipeline, quality leads, and speed up customer service.

Best For

Intercom works well for all businesses that want a customizable chatbot solution and streamlined marketing efforts.

Notable Features

  • Offers a customizable chatbot
  • Automates repetitive tasks
  • Integrates with popular business tools, such as Salesforce and Zendesk

Pros

  • You will notice an increase in website conversion rates
  • The software helps to improve customer satisfaction
  • It can reduce support costs
  • Use it to streamline your company’s operations
  • Discover a solution for enhanced team productivity

Cons

  • It doesn’t offer the most advanced campaign options
  • Its segmentation process isn’t easy to set up
  • Some businesses find it difficult to tie messages back to specific actions

Is Intercom Hard To Use?

Although the segmentation process is complicated, the dashboard is intuitive and easy to operate.

Pricing & Plans

  • Support
  • Engage
  • Convert

You must contact Intercom for a demo to obtain pricing for each of the three plans.

25. ChatBot

ChatBot is a software that offers a free 14-day trial and includes competitive features.

ChatBot

ChatBot.com is a good option for larger companies with bigger budgets, especially when you want to integrate it with Slack, FB messenger, and your website.

Best For

ChatBot.com is a good option for larger companies with bigger budgets, especially when you want to integrate it with Slack, FB messenger, and your website.

Notable Features

  • The bot builder is user-friendly and doesn’t require any coding knowledge
  • It’s simple to open up a complete overview of all past chatbot interactions with customers
  • Chatbot flows help personalize messages for each customer

Pros

  • Its Natural language processing  (NLP) and AI features work well to understand user intent
  • It integrates with plenty of other software types
  • The “use case” conditions work to guide customers through natural conversations
  • Offers a robust analytics and reporting dashboard
  • The ChatBot team provides outstanding support, documentation, and tutorials

Cons

  • ChatBot doesn’t offer the ability to send sequences or broadcasts
  • You can’t include chatbots on channels like Instagram or Whatsapp
  • It won’t help you automatically reply to Facebook Messenger

Is ChatBot.com Hard To Use?

No, you should find the dashboard straightforward to set up and navigate.

Pricing & Plans

  • Starter: $42/month
  • Team: $126/month
  • Business: $424/month
  • Enterprise: Contact for details

Our Take

If you want a chatbot builder that’s easy to use and comes with all the features you need to create complex chatbot flows, ChatBot.com is a good option.

26. Genesys DX™

Genesys DX is software that promises better customer interactions. The software offers a free 14-day trial and is easy to set up.

Genesys DX™

Genesys DX is software that promises better customer interactions. The software offers a free 14-day trial and is easy to set up.

Best For

The chat software works well for businesses looking to scale up and increase their conversions.

Notable Features

  • Real-time monitoring of website visitor behavior
  • Canned responses
  • Chatbots

Pros

  • It offers a free 60-day trial
  • It’s easy to set up
  • Helps with speed and efficiency with customer chats
  • Chatbots automate some customer service tasks
  • Integrates with popular CRMs

Cons

  • Pricing isn’t available on the website
  • Reporting isn’t as easy as other options
  • Some channeling requirements cause set up roadblocks

Is Genesys DX Hard To Use?

Genesys DX is super simple to set up and your team will get the hang of it in no time.

Pricing & Plans

Must request a demo for pricing.

Our Take

Genesys DX helps with speed and efficiency and it integrates with popular CRMs. Overall, it’s a solid option.

27. Chaport

Chaport is a website chat live software that offers both free and paid plans.

Chaport

Any business with one to 1000 employees will benefit from using Chaport. It’s also best for startups looking to expand.

Best For

Any business with one to 1000 employees will benefit from using Chaport. It’s also best for startups looking to expand.

Notable Features

  • Mobile app
  • Website widgets
  • Integration with over 80 apps

Pros

  • Connect with website visitors in real-time
  • Helps increase sales and conversion rates
  • Offers a wide range of features
  • Customize automated greetings
  • Provide customers with chat transcripts

Cons

  • The mobile chat app doesn’t work well on some phones
  • Best features only available on the paid plans
  • The downloaded chat transcript doesn’t include customer notes

Is Chaport Hard To Use?

No, Chaport is not hard to use.

Pricing & Plans

  • Free
  • Premium: $19/operator/month
  • Business: $29/operator/month
  • Enterprise: Contact for pricing

Our Take

Chaport works as a live chat software solution for website owners who want to increase sales and conversion rates.

The integration with your website and various apps make this live chat software a breeze to use.

28. Freshchat

Freshchat (now called Freshdesk Messaging) is a cloud-based live chat software application.

Freshchat

Freshchat is a fantastic option for marketers and businesses looking for a comprehensive live chat solution.

Best For

Freshchat is a fantastic option for marketers and businesses looking for a comprehensive live chat solution.

Notable Features

  • Website visitor tracking
  • Real-time reporting
  • Canned responses

Pros

  • Unified messaging and chat
  • Seamless team collaboration
  • Rich media live chat support
  • Intelligent automations
  • Powerful APIs

Cons

  • It can get costly since you’ll pay a monthly fee for each agent
  • Intermittent agent notifications mean you may not know when customers responded
  • It’s sometimes difficult to close out a ticket

Is Freshchat Hard To Use?

The software is fairly easy to use. It offers a clean interface that agents should master quickly.

Pricing & Plans

  • Free
  • Growth: $18/agent/month
  • Pro: $47/agent/month
  • Enterprise: $83/agent/month

Our Take

We recommend Freshchat for businesses looking for an all-in-one live chat solution. But, if you’re looking to cut down on costs, you may want to consider other live chat software options.

Website Chat Live FAQs

Here are some of the most common questions about website live chat software.

Do you need to have an employee available to chat?

It depends on the scenario.

With so many website live chat software options, you can easily automate responses. However, it’s always best to have an employee monitoring the chat to address any tricky questions.

Many website live chat software options have features that allow them to scan customer messages and redirect the queries.

Can you pause website chat live features?

Yes, for most website live chat software, you can disable features and pause subscriptions.

While basic plans or free trials may require you to disable all features, more advanced subscription options will allow you to streamline features according to your company’s needs.

Is a website chat live feature worth it?

Website chat live features are definitely worth it. With so many free and cost-efficient plans available, there’s an option for every company.

For small businesses and startups, website chat live software can help your business expand by boosting sales conversions and saving you time on repetitive tasks.

For larger businesses, these features can help you streamline your marketing and sales efforts, increase leads, and analyze customer data.

Wrapping Up

Website live chat software is a great way to connect with website visitors in real-time. It can help increase sales and conversion rates, and it offers a wide range of features that businesses can customize.

Research the options we’ve provided above and start using the best live chat software solution that meets your needs.

Meta Description: Do you need a website live chat solution? Discover 28 of the best available options, so you can find the one that fits your needs best.

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